Refund policy

Return Policy

We offer a 100-day return policy, meaning you have 100 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please register it in our return portal or e-mail us at hallo@sheepskinhouse.ch. Please note that returns must be sent to the following address: NATURES Collection A/S, Troldhøjvej 7, 8722 Hedensted, Denmark.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hallo@sheepskinhouse.ch.

Please note: A return label costs CHF 20, which is deducted from your refund. If you choose a credit note instead of a refund, the return is free of charge.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items can be returned on the same terms as all other items. Gift cards cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Applicable law
Swiss law applies to all orders placed at Sheepskinhouse.ch.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hallo@sheepskinhouse.ch.