Customer service
We’re here for you
Questions about a product, your order, delivery or a return? Our customer service team will help you personally – by e-mail, phone or the contact form.
⏱ Mon–Fri: reply within 1–2 hours (8:00–16:00), otherwise within 12 hours
Send us a message
Good to know
Shipping
UPS home delivery in 2–3 working days. CHF 14.90 – free from 2 items.
Customs
We take care of customs clearance: flat fee of CHF 7.50 per order, no charges on delivery.
Payment
TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna and PayPal.
Made to measure
A rug or sheepskin in your own dimensions? We’re happy to advise you. Learn more →
🏢 Company
Sheepskinhouse.ch is operated by:
- Address
- Natures Collection AG
Birkenstrasse 47
6343 Rotkreuz ZG
Switzerland - Commercial register
- CH-170.3.039.740-2
- VAT no.
- CHE-387.747.999
- hallo@sheepskinhouse.ch
- Phone
- +49 406 558 95 11
Mon–Thu 9:00–16:00 · Fri 9:00–15:00
🇩🇰 Danish brand since 2015
Sheepskinhouse is part of the Danish brand NATURES Collection. We ship every order from our own warehouse in Denmark – customs cleared and straight to your door.
↩️ Return address
NATURES Collection A/S, Troldhøjvej 7, DK-8722 Hedensted, Denmark
Please register your return in the returns portal first. Go to the returns portal →

