Orders
Can I cancel my order?
Can I cancel my order?
Unfortunately, once an order has been placed we can no longer change or cancel it.
If the items aren't right, you're welcome to exchange them for another product or send them back for a refund. Please contact us by email or phone if you'd like an exchange.
We offer 100-day returns. The return label costs CHF 20. If you opt for a credit note, the return is free.
What if I'd like to speak to someone?
What if I'd like to speak to someone?
We'd love to speak to you too! Get in touch with any questions, concerns or feedback.
Email: hallo@sheepskinhouse.ch. Monday to Friday we usually reply within 1–2 hours (8:00–16:00), otherwise within 12 hours. Enquiries received at the weekend are answered on Monday.
Tel: (+49) 406 558 9511
Monday to Thursday: 9:00 to 16:00, Friday: 9:00 to 15:00
Which payment methods do you accept?
Which payment methods do you accept?
You can pay with TWINT, Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna and PayPal.
All prices are in CHF and include Swiss VAT at 8.1%.
Shipping
Shipping costs
Shipping costs
Orders of 2 items or more are shipped free of charge.
For a single item, shipping costs CHF 14.90 (home delivery with UPS).
Which countries do you deliver to?
Which countries do you deliver to?
We deliver within Switzerland.
If you'd like information about delivery to another country, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Delivery usually takes 2–3 working days. We ship from our own warehouse in Denmark.
Are there any customs charges on delivery?
Are there any customs charges on delivery?
No. We take care of customs clearance for you – there are no customs charges on delivery.
To cover customs clearance, a flat customs clearance fee of CHF 7.50 per order is added in the cart.
Returns
How do I return a product?
How do I return a product?
Items must be sent back within 100 days of receiving your order.
Items must be returned in the condition in which they were received, unworn/unused, with all labels still attached and including all the original packaging.
Returns must be made via our returns portal. Go to the returns portal.
If you have any questions, please contact us at hallo@sheepskinhouse.ch or by phone on (+49) 406 558 9511.
Return costs
Return costs
We offer free exchanges within 100 days.
A return costs CHF 20. If you choose to receive a credit note, the return is free.
Both exchanges and returns must be registered via our returns portal.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days of our receiving the items.
Important information about returning shoes
Important information about returning shoes
When returning your goods, please use the packaging in which they arrived.
Seal the packaging well and make sure the return label remains clearly legible.
When returning shoes, please note that the shoebox must not have labels stuck directly onto it or be sealed with tape. Please use additional outer packaging to protect the box. The shoebox must not be used as the only return packaging, because if it is damaged it is no longer suitable for resale.
If these instructions are not followed, a return fee of CHF 20 will be charged.
If you have any questions about your return, you can contact us at hallo@sheepskinhouse.ch. We're always here for you and reply within 1–2 working days.
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